faq

What is Ongo?

Ongo is a digital payment service which is a fast , safe and a convenient way to pay and receive money . You can easily manage your account with the Ongo mobile app.




FAQs

Getting started

What can we do with Ongo Mobile Money?

  • Cash in & cash out.
  • Top-up mobile airtime.
  • Transfer money to friends and relatives.
  • Make online payments with Ongo merchants.
  • Bill payments such as Electricity, Water, Phone, etc.
  • Earn Ongo Rewards.

How to Register and Activate?

  • Fill in your name, mobile number and select your own six-digit PIN number.
  • Receive an activation code via SMS, fill in that code and update your profile information. You’ll then be directed to your local Ongo Cash Agent.
  • Bring your NRC card with you to get activated! (Note: you’ll need to have internet service when using the app.) (or) you can call the Ongo call center.

What is the minimum cash In amount to start using your Ongo account?

  • 1000 kyats only each time!

Where can I find my Ongo Mobile Money App?

  • Download it from Google Playstore or directly from our website or with your local Ongo Cash Agent. We have over 150 locations in Yangon alone!

Do I have to open a bank account to use the Ongo Mobile Money App?

  • No bank accounts are required. You just need a compatible Android mobile phone.

What is my QR code and how can I use it?

  • The QR code is your unique ID for payment transactions with Ongo users or businesses.

About Services

How do I cash in with Ongo Mobile Money?

  • Locate an Ongo Cash Agent.
  • Wait for your one time, 4-digit PIN or QR code.
  • Give the PIN to your cash agent or ask them to scan the QR code.
  • Your cash agent will then credit e-money into your Ongo Mobile Money account.

How do I cash out from Ongo Mobile Money?

  • Locate an Ongo Cash Agent.
  • Confirm and enter the amount that you wish to cash out.
  • Wait for your one time, 4-digit PIN code.
  • Give the PIN to your cash agent or ask them to scan the QR code.
  • Your cash agent will then hand you cash in return.

How do I send money to my family and friends?

  • Use the peer transfer function within the Ongo app.
  • Enter the recipient’s mobile number and the transfer amount correctly.
  • Your recipient will receive an SMS and notification regarding the transfer.

How long does it take to transfer money?

  • Instantly! (within seconds)

Is there a maximum limit when transferring money?

  • Personal accounts have a 500,000 kyats limit per transaction (up to 1,000,000 kyats per day).
  • No limit for business accounts.

Can I send cash using Ongo Mobile Money to a non-Ongo user?

  • Yes, you can!
  • The non-Ongo recipient will be notified with an SMS
  • The recipient then installs the Ongo Mobile Money app (or ask a cash agent to help).
  • Then, simply locate the nearest Ongo Mobile Money Agent to withdraw.

What happens if I accidentally send money to the wrong mobile number?

  • Transfers made cannot be reversed!
  • Check the receiver’s mobile number for accuracy.
  • Call Ongo Customer Service @ 09-450888-996/997 if unsure.

About PIN

How can I change my PIN?

  • Change your PIN easily in your account profile.

What can I do if I forget my PIN Number?

  • Call Ongo Customer Service @ 09-450888-996/997 to reset a PIN number.

What if I enter the wrong PIN?

  • You have 3 attempts to enter your PIN correctly.
  • After the 3rd time, your account will be locked.
  • If your account gets locked, please call Ongo Customer Service at 09-450888-996, 09-450888-997 to help you unlock your account.

General

What happens to my account if I change my mobile number?

  • You need to call Ongo Customer Service @ 09-450888-996/997 and inform them of your change in number.
  • Ongo Customer Service will then update the system with your new mobile number.
  • You have to re-enter your new mobile number and PIN correctly when you sign in.
  • An Activation code will then be sent to your new mobile number.

What happens if my phone is lost or stolen? Can I lose money from my account?

  • Don’t worry! You won’t lose your money. No one can access your account without knowing your PIN.
  • Inform Ongo Customer Service immediately on 09-450888-996/997 as you may need to close your account temporarily while the issue is resolved.

What kind of service does Ongo provide to a business?

  • Cash collection and payment services.
  • Real time payment data.
  • Data-driven marketing tools.

What should I do if I want to be a cash agent?